Macigula M.

UPDATE:  The new management has made some very kind offers even now to rectify this situation, which is very cool (and unnecessary) given how much time has passed.  So on the face of those offers, upgrading the rating.  Very professional approach; may even be willing to give them another try.

Prior Experience:  Waited an hour for the driver at the San Jose airport–this after confirming the reservation prior to getting on the plane earlier that day. Had to cal  Ride to San Francisco was pleasant enough at a very safe 60MPH.  Upon arrival the driver insisted upon a tip–which was included in the negotiated price of the ride (did I mention he was an hour late?).  Resulting scene of two parties calling the management at 12:15 AM.  Driver then drove away in a huff.

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