Sara D.

My experience with Apex was great from the very beginning to the very end – starting with the reservation process. I requested a quote online, which I received within a few hours of my request (vs. next day or 2-day response), and then followed easy and simple steps to actually make my reservation. I then received a confirmation phone call from an actual person 2 days before my event.

Our driver, Alex, was awesome. He was on time and very patient as we were running a few minutes behind. Extremely courteous, explaining everything up front and was even familiar with our itinerary. He was pleasant and we all had good conversation, but he had a good sense when to chat and when to just let us chat amongst ourselves. He also had lots of knowledge about the Napa area, answered a lot of questions, had some fun trivia, AND had an awesome suggestion for lunch ideas and took us to this little grocery deli on the way to one of our stops.

Towards the end of our day, he politely reminded me of the time limit we had paid for in case we hadn’t noticed – which we hadn’t. Much appreciated and not pushy.

Overall great experience. This was my first time using a car service and it was an excellent one, which might even inspire me to be less concerned with the cost of it in the future and do it more often. The car itself was in pristine condition, smelled nice, kept at a comfortable temp, and no hint of previous customers or a driver who smoked or anything. If you’re in the Walnut Creek / East Bay area looking for a service for anything and especially for a Napa Valley wine tour, this is a great choice!

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