I, too, was disappointed with my experience with Apex. I was part of Rebecca W’s group, so I echo everything she has to say. In addition, I want to emphasize how difficult it was to work with Apex. Once we realized how their first day of service did not live up to what they promised, we wanted to cancel our reservation for the following day. Not only was Mary rude and unhelpful, she threatened us with additional fees if we canceled our reservation. She said that even if we were disappointed with our experience, we would still be charged for the limo service for the following day. She cited their non-cancellation policy. On the phone, Mary said that people have tried to fight with Apex about this specific issue before, but they have lost. Basically, once you book with this company, you are stuck with it, regardless of how they perform under the contract.
I would recommend that no one uses Apex.
Great Customer Service.
I have been using these guys for the past 3 years for work travel and various napa trips to the wine country.
They are always on time and always very professioanl and friendly.
Great customer service and Great Job guys!
I will continue to recommend your serive and use your service over and over again.
I had a great time in Napa on our wine tour. Our driver Luke was a lot of fun and dealt with our loud group. Luke was very knowledgeable of the area and was very informative.
Thanks again Apex!
San Francisco, CA
Bruce was our driver and was also a fantastic tour guide. Everything went very smoothly, on time, car looked great and the sparkling wine was tasty. Thank you Apex!
We booked an eight person 6 hour Napa trip. We had an awesome driver in Mario, who went above and beyond in service. He was on time, made excellent suggestions and was all around a great driver! A limo service is the only way to go! Everyone had a great time and memories were made to last a lifetime. All of our communications with Apex were great from Nelli to Mario, I will definitely book with Apex again!
Matt was a superb driver and tour guide combined. He answered all of our questions and told us interesting information about Napa and the wine country. Being our first time in the area, we trusted Matt to be the expert and take us to wineries he thought we would like. Not only did we get a variety, we loved every one. We highly recommend him and Apex. Thank you Matt!
Walnut Creek, CA
I felt compelled to review Apex after yet another flawless airport experience, Fantastic customer service (Nelli is a rockstar!), courteous, on time drivers, luxury vehicles and overall 5 star service every time. I travel frequently for work and will not use anyone else for my transfers. Keep up the great service!
Pleasant Hill, CA
These guys were great. I booked the car the day before and the driver was at the house 5 minutes early with coffee for my wife and I. The return trip was just as organized. When we arrived and I turned the phone on. The driver had already sent me a text with instructions. He was curbside as we walked out of the terminal with our bags. Both cars were newer, well maintained and the drivers were courtious with good road manners. I will use them for my airport runs form now on.
My wife and I hired Apex for six hours tour of wineries in Napa Valley on 9/22/12. I use car services a lot to get back and forth to the New York City airports. This is a real top notch service. The cost is reasonable. The car was clean and the service was punctual and professional. But what made this a real treat was the driver Matt. He was attentive, helpful, knowledgeable, and easy going. We covered a lot more wineries than I thought we would. A driver can make all the difference. We had such a ball we added another hour.
Thanks Apex and Matt
Dan and Terri
Avondale Estates, GA
Eric was fantanstic – he took us on a great day through Napa and then even texted me his recommendations for places to visit in Sonoma. He is very knowledgable about the wineries and the wines and just a great guide!
Deb & Kelly
Thank you Apex and Mario our driver! Your service was outstanding! From being accommodating to our changing schedule, courteous, professional and the best price.
Mario was always right on time, the limo was always stocked and clean and we felt safe. Mario went out of his way to make our trip fun and surprised us with a video of Journey in concert.
Thanks for putting up with 10 crazy women!!
Julie, Mary Beth, Judy, Lisa, Renee, Mars, Peg, Polly, Lisa, Janine
Steamboat Springs, CO
We had an amazing day visiting vineyards. Andre was friendly and professional, arrived on time, and got us to all our scheduled tours on time. Apex provided recommendations for a picnic lunch and locations to eat. Their recommendations were great. We would definitely use Apex again, and request Andre.
I reserved a driver from Apex for our day of wine tasting in Sonoma/Calistoga based on other reviews from Yelp and Trip Advisor. Every aspect of their service was flawless from the time I called to reserve (and had many questions) to their timely arrival for pick-up to the AMAZING driver, Andre, that we were assigned.
Andre picked us up at our Inn in Napa and waited at each winery within sight of the exit each time. Andre would even get out of the car when we appeared to be done at the tasting to see if we wanted him to take any pictures for us. How nice is that?! The large SUV was in perfect condition and came equipped with lots of bottled water (which is critical when tasting all day!) It was a great size and set-up for 2 couples. It was also great having somewhere to leave personal items that we did not want to bring into the tasting (like our picnic lunch) knowing that Andre was with the car 100% of the time.
While we already had selected the wineries that we wanted to visit, Andre was clearly knowledgeable on the area and could have recommended many other spots for us if we wanted to take more than our 6 hours. He was friendly throughout the day and answered any questions we had about the area, the various wineries, etc. I highly recommend you use Apex, specifically Andre, for your next wine tour. THANK YOU!
We traveled to Napa for our honeymoon in August. We only had 2 1/2 days in Napa so we wanted to try to get the most out of it that we could. Apex had a great deal that got us 7 hours for $490! It was really worth it. We had Bruce as a driver who was really more a tour guide than just a door opener.
We started at Silver Oak and then Bruce really gave us a back stage pass to the area. He explained where and what everything was along the way giving interesting insight to the region. The places we stopped were the real Napa wineries rather than the corporate places that charge and arm and a leg and really don’t care about who you are or your story.
I would recommend this tour over many others because of the value, the price, Bruce, and it seemed better than other tours we ran into during the day.
Also, we ended up adding another hour because we didnt want the day to stop. I hope it was okay with Bruce who was a great sport the entire day. By the end of it all, I think he was my wife’s new best friend.
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