We rented a limo from Apex and Bruce Mello was our driver for the day in Napa Valley. I was with my wife and another couple. We had a few ideas but Bruce had better ideas about which wineries to visit. He took us to Regusci winery where we got a private tour from the GM and he even opened up a bottle from their private library collection in the cellar. Bruce knew the GM so he took great care of us. Bruce was also instrumental in making the day very enjoyable. We will definetely be back to Napa and will call Bruce up for another day trip. Thanks for a great day Bruce.
Happy Houston couples!!
San Diego, California
Jefferson City, Tennessee
I ordered limo service one Saturday in April 2012 and Alex was my driver. I was going to two wineries with a friend and Alex was definitely prompt for the pickup. He required me to process my credit card in advance of the trip even though I had already give Apex the info when I booked. (not a big deal just somewhat of a surprise)
Even though we planned for only two wineries, Alex convinced us (my friend) to hit two more wineries he suggested – they were Von Strasser and Reverie. I had been to Reverie before and knew it to be good so I agreed.
Alex knew the roads in Napa and stayed off the main roads to make better time so this was good. However, his service beyond driving was “off”. At one winery while we were tasting in the tasting area, he literally followed us around. The winery had a specific air conditioned room for limo drivers and I suggested he relax there but he refused and continue to “lurk” near us.
Also at Reverie after wine was purchased, Alex clearly got a kick back from the winery in the form of a bottle of their most expensive Reserve Cab. (I was not comfortable with this) (in fairness, Alex explained when he was given this wine that he had previously purchased it but I seriously doubt it given the timing, the fact that it was one bottle, etc)
Overall, the service was acceptable and but not professional and upscale as you would expect from a limo company in Napa. I would not use them again.
I would never recommend Apex Transportation. My husband and I were planning a trip to Napa and booked a car with Apex. We booked it less than 10 days out, but soon had to cancel our trip because we found out I was pregnant. We contacted Apex to cancel our reservation, only to be informed that they have a 10 day cancellation policy. No one told us about this policy before we made our reservation, nor was it posted on their website. They proceeded to charge us 100% of the price of the trip, even though we did not use their services. While I am disputing the charges with my credit card company, I was highly disappointed with the quality of customer service I received when dealing with this issue from Apex and Alex, who told me he was the General Manager. He was quite rude and unprofessional.
With this low quality of customer service from the General Manager, I can only imagine what our trip would have been like and what the condition of the cars must be. I would never recommend this company to friends.
San Diego, California, United States
First time with Napa with my wife. We read the reviews online and chose Apex Transportation private sedan tour. The scheduling was easy and they even sent us a handful of Wineries to consider via email. My wife and I were picked by Alex at our hotel. He was 15 minutes early. We did 5 wineries and Alex as the best! He knew a little something about every winery and even suggested other wineries that he thought we would enjoy per the type of wineries we wanted to go to. Even suggested a great lunch picnic spot away from the tourist crowd. PERFECT!!!!!
At the end of the day, I would recommend Apex Transportation everyday of the week and twice on Sunday. Ask for Alex, you won’t go wrong!!!
San Francisco, California
- Pleasant Hill
- Redwood City
- Saint Helena
- San Francisco
- San Jose
- San Leandro